Frequently Asked Questions
Everything you need to know about your Keune shopping experience.
Are Keune products cruelty-free?
Yes, Keune is committed to ethical practices. We do not test our products or ingredients on animals, nor do we commission third parties to do so.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your shipment's progress.
What is your return policy for hair care products?
We offer a 30-day return policy for unopened and unused products in their original packaging. For hygiene reasons, we cannot accept returns on items that have been opened or used.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern payment solutions like Apple Pay and Google Pay for a seamless checkout.
How long does shipping usually take?
Standard shipping typically takes 3-5 business days within the continental United States. Expedited shipping options are available at checkout if you need your products sooner.
Can I get professional advice on which product is right for my hair type?
Absolutely. You can use our online 'Hair Quiz' or contact our customer support team to be put in touch with a Keune-certified stylist for personalized recommendations.