Returns & Exchanges
At Keune, we are committed to your hair journey and want you to be completely satisfied with your professional hair care purchase. If you are not happy with your order, you can return any unused and unopened products within 30 days of delivery for a full refund.
Initiate Your Return
Log into your account portal and select the order containing the items you wish to return to generate a return authorization number.
Pack Your Products
Securely place the unused items in their original packaging, ensuring all safety seals are intact to qualify for a refund.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing